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Policy

Warranty

Covered where it matters.

On this page

  1. What's covered
  2. What's not covered
  3. How to file a claim
  4. Firmware & software support

What's covered

Every Cute Markhor device is covered by a 6-month warranty against manufacturing defects from the date of delivery. If your device stops working through no fault of yours, we repair or replace it.

What's not covered

  • Physical damage from drops, water, dust ingress or misuse
  • Damage from unauthorized modifications to hardware or firmware
  • Normal wear and tear (scratches, battery aging)
  • Issues caused by testing networks in ways that violate our Ethical & Legal Use policy

How to file a claim

You'll need:

  • Your order number (CM-YYYYMMDD-XXXX format)
  • A short video showing the issue
  • A brief description of when it started

Message everything to us on WhatsApp (+92 371 5862425). We confirm eligibility within 48 hours and arrange repair or replacement.

Firmware & software support

Separately, your device receives OTA firmware updates and lifetime usage — software support does not expire with the hardware warranty.

Last updated: October 2026