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Most issues take under 5 minutes to fix. Start here.
Common issues, quick fixes
| Problem | Fix |
|---|---|
| Device won't power on | Charge it fully first (30+ minutes) with the included cable, then try again. First boot after a deep discharge can take a moment. |
| Screen is frozen | Hold the power button for 10 seconds to force a restart. Your settings and captures are preserved. |
| OTA update stuck | Keep the device powered and still during updates — don't press buttons until the progress bar completes. If it fails, retry once, then contact support. |
| Scanner shows few networks | Move closer to a router-dense area and rescan. Metal objects and thick walls reduce range — that's physics, not a defect. |
| Battery drains fast | Active scanning and transmissions use the most power. Lower scan frequency between sessions and charge fully before long outings. |